We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. Unworn, unused and unused, with tags, and in its original packaging (including gift box). You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items (unless faulty), or gift cards (items paid for by gift cards of course can be exchanged)
Orders placed with one of our stockists must be returned via the stockist of purchase.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All postage and handling costs will be incurred by the customer, not Arqutype. It is recommended to use a shipping service with tracking as Arqutype is not liable for any packages lost in transit. All items are inspected by our staff upon arrival.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Although we try our absolute best to process these exchanges as soon as possible, this can take up to 7 business days.